ITS Website Table of Contents

About ITS

Overview
Help Contacts
Guide To Services (pdf format)
Mission Statement
Organizational Chart
Staff List

Account Information

What is an ITS Account?
Who is eligible for an ITS Account
How to get an ITS Account
Password Information
How ITS Deletes Accounts
Info for graduating students
Info for inbound students
Info for inbound summer program students

Campus Network Services

Overview
Network Policy
Caltech's Connections to the Internet
Finding Your Computer's MAC Address
NTP Time Service

Connecting Your Computer to CITnet

Troubleshooting your CITnet connection
Domain Name Service Overview
The Caltech IP Address Space
How to Check for Available Hostnames
MAC Address Registry
Check if a MAC address is blocked
Broad Center Network Services
Catalina Grad Student Apts Network Services
Student House Network Services
Port/Room/IP Address Mapping Database

IP Address Configuration Guides

DHCP for Windows XP
DHCP for Windows 2000
DHCP for Windows NT
DHCP for Windows ME, 98, and 95
DHCP for MacOS X
DHCP for MacOS 7.6 though 9.x
Static IP for Windows XP
Static IP for Windows 2000
Static IP for Windows NT
Static IP for Windows ME, 98, and 95
Static IP for MacOS X
Static IP for MacOS 7.6 through 9.x

Wireless Network Service

Overview
Locations with Wireless Networking Currently Deployed

CITnet2000 Project Documentation

Computer Security

Digital Media Services

Overview
Digital Media Center
Audio Visual Services
NewMedia Classroom

Email Services

Overview
News
Policies
ITS Standard Mail Upgrade Project

Accessing Standard ITS Email

Via ITS Webmail
Via IMAP
Via POP
Via Unix Email Programs
Via Pine
Via Mutt
Authenticated Outgoing Email Service
for Eudora
for Netscape Mail
for Outlook
for Outlook Express
Troubleshooting Common Email Problems

Other Standard Email Features

What Is My Email Address?
Forwarding Service
Server-Side Filtering Service
Autoreply Service
Virus Scanning Service
Dealing with Spam and Other Junk Email
Spam Filtering Service
An Older Note About Spam Relaying Limitations on Attachments, Inbox and Message Size

ITS Exchange Service Overview

Aliases and Mailing List Service

@caltech.edu Alias Service
Addressbook Services Overview
Mailing Lists
Mailing Lists FAQ
Sending Email to Everyone at Caltech

Hardware Repair

Overview

Helpdesk Services

Overview and Quick Links

Henge Caltech Day Planner

Overview
News
Sign Up For Henge Service
Which Client Is Right For You?
Download Your Client
Install and Configure Your Client
Install and Configure the Outlook Connector Client

Usage Guides
FAQ
Access Rights Tutorial
Training Guide
Corptime User Manual
Outlook Connector FAQ

Connect to Henge Web Client

IT Education & Outreach

Overview
Computer Learning Course Catalog
Computer Learning Enrollment Form

Macintosh Cluster Services

Overview

Desktop Mac Configuration Guides

Finding Your MacOS Version
IP Printing

Connecting to ITS Services from Mac Computers

ITS Windows and UNIX Cluster Servers

Services for Sysadmins

Remote Network Access

Overview
Policy
Off-Campus Properties Support

Dialup Services

Cable Modem Service
Overview
News
DOCSIS Transition FAQ
Terminology
Service Requirements
Service Request Form
Configuration Guides
Troubleshooting

VPN 3000 Service
Overview
FAQ
Signup Form
Mac Configuration
Windows Configuration
Linux Configuration
Solaris Configuration
Caltech Profiles
Troubleshooting

Legacy VPN Service
Overview
Request Form
Client Notes
Mac Configuration
Windows Configuration
Linux/Solaris Configuration

Software Licensing

Overview
Available Packages
Software Server Handout (pdf)
software.caltech.edu
MSDNAA for Students

UNIX Workstation Agreements for Departments

Compaq (formerly DEC) ESL/CSLG
Sun Microsystems
SunService NetRequest Form

Steele Computing Lab

Student House Labs

System Management Service

Overview

Unix Cluster Services

USENET News

Web Services

Windows Cluster Services

Overview
Usage Policies
Occupant File and Print Server
Occupant Server Quotas
How to reset your ITS User Profile
Limitations of "Network Neighborhood"

Windows Active Directory Services

Overview
Log in to a Windows computer joined to the ITS AD
Log in to a Windows computer in the Steele Computing Lab
AD Client Extension for WinNT
AD Client Extension for Win9x

Desktop Windows Configuration Guides

Upgrading to Office 2003
Java with Kronos v5.0
IP Printing
Windows Hardening Guide
XP SP2 Information
XP SP2 Details: Exporting from Oracle to Excel

Connecting to ITS Windows and UNIX Cluster Servers

Connecting from Windows computers
From 2000 and XP
From NT
From ME, 98 and 95
Log in to the ITS domain from Win9x
Connecting from Mac computers
Connecting from UNIX/Linux computers
Connecting via FTP

Enabling NTLMv2
For Windows 2000 and XP Pro
For Windows NT and XP Home
For Windows ME, 98 and 95