Losing your card doesn't mean losing the funds on your card.  You can suspend activity on your lost or stolen card by contacting Card Services between 9 a.m. and 1.p.m. at 626-395-6169 or cardoffice@caltech.edu.  You can also suspend activity on your card at any time online and make an online request for lost card replacement. Be sure to report a lost or stolen card immediately to prevent unauthorized use, as the cardholder is liable for any charges made against the card prior to it being reported missing.

 

Lost/Stolen or Unauthorized Card Usage

1. Lost or stolen cards must be reported immediately to Card Services during business hours, to Caltech Security at security.dispatch@caltech.edu, or online at www.caltechcard.com any time 24 hours a day, 7 days a week.
2. The University maintains liability for the first $50 worth of charges made against a stolen/lost card.  The Cardholder is liable for any and all transaction made thereafter, before the Card is reported lost or stolen. The Card is suspended once reported missing and Cardholder is free of liability thereafter.
3. The fee for the replacement of lost or stolen cards is $15.00. The fee for
   the replacement of damaged cards is $5.00 provided that the damaged card is
   surrendered upon replacement. A Card shall be considered damaged when, in
   the reasonable opinion of Card Services, the Card is no longer useable for
   its intended purpose (i.e. it cannot be read by card readers or the picture
   has been damaged). The fee for the replacement of a card that has expired or
   for which there has been a change of status is $5.00 provided that the old
   card is surrendered in exchange.  If for any reason the damaged or expired
   card cannot be surrendered, the card will be considered lost and a $15.00
   charge will be assessed.
4. A police report does not waive the charge of $15.00 when replacing a stolen card.

Reactivating or Replacing Lost Cards